FAQs

How to choose my size?

To ensure the perfect fit, please refer to our detailed size chart available on each product page. If you're between sizes, consider your preferred fit—size up for a looser fit or down for a more snug fit.

Where do you ship from?

We have warehouse in the United States, Germany and China. Shipping from which one mainly depends on your address and inventory of the items in your order. If you are in the United States, your package will be shipped from our US warehouse first. However, if the item in your order is unavailable in the US warehouse, the package will be shipped from our China warehouse.

How long does it take for shipping?

Shipping times can vary depending on your location. Generally, orders are processed within 1-2 and take 6- 20 days to arrive. For more specific delivery estimates, please refer to our shipping policy.

Where is my refund?

If you've requested a refund, please allow 2-3 business days for it to be processed and returned to your original payment method. If you haven't received it after this period, please contact our support team with your order details.

How to cancel my order?

Orders can be canceled within 1 - 4 days after purchase. If you wish to cancel your order, please contact us as soon as possible. Once the order has been processed or shipped, cancellations may not be possible.

Can I modify my order?

ou can modify your order (such as changing the size or color) within 1 - 2 days after purchase. Please reach out to our support team with your order details to make changes. Modifications are not possible after the order has been processed.

When will my order be shipped out?

Orders are usually processed and shipped within 1 - 4 business days of being placed. You will receive a confirmation email with tracking information once your order is on its way.

How to track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order directly on our website using the 'Track My Order' page.

Why is there no tracking info/order confirmation email?

If you haven’t received a tracking or confirmation email, please check your spam/junk folder first. If it’s not there, ensure the email address provided during checkout was correct. If the issue persists, contact our support team for assistance.

Tracking records show that my package has been delivered, but I didn't receive the package.

If your tracking information indicates that your package has been delivered but you haven’t received it, please check with neighbors or your local post office first. If you still can't locate it, contact our support team for further assistance.

Why is the tracking not updated?

Tracking updates may be delayed due to various factors such as the carrier not scanning the package immediately. If your tracking hasn’t updated in several days, please contact the carrier or our support team for more information.

I received a defective item(s), what should I do?

We apologize for any inconvenience. Please contact our support team within 14 days of receiving the defective item. We’ll arrange for a replacement or refund once the defect is confirmed.

I received wrong item(s), what should I do?

If you’ve received the wrong item, please reach out to our support team with your order details and a photo of the item received. We will correct the mistake as quickly as possible.

Missing item(s) from my order, what should I do?

If any items are missing from your order, please contact our support team with your order details. We will investigate the issue and ensure that you receive all your items.

Can I order two pieces outfits in different size for the top and the bottom?

Yes, you can order different sizes for the top and bottom pieces in a set if the product page allows it. Please choose the appropriate sizes when adding items to your cart.

Contact

Welcome To Fancozy Customer Support! 

Phone number: +1 281-498-8051

Email: support@fancozy.com

Contact form